Couldn't agree more; but some people are genuinely, staunchly opposed to making a phone call. We all have our crosses to bear, and I'm glad that particular one is not mine. I find a 30 second phone call way more appealing than futzing with an app.

Worth noting that if I'm calling the restaurant, I'm doing a pickup order. Delivery, whether its through an app or not, is a pretty awful (and expensive) experience; and I avoid it whenever I can.