For me, I highly value switching to an asynchronous order system and the apps give me that. In the pre-app days, I'd sit on hold for significant amounts of time trying to get an order in on a Friday or Saturday night. (For one of my favorite local places -- in Chicago -- this is still the case as I have to fight through a busy signal every single time.) If a restaurant offers a self-managed online order system, I'm all for doing that instead.