1) I hate talking on the phone
2) Your experience is very different than my experience. I find it much easier to click through what I want than to do it via voice
3) My original motivation was around accuracy. There were many times where I'd get off the phone and was pretty sure there had been some miscommunication. Now they get a readout of exactly what I requested.
I hate talking on the phone too, but ordering food is usually the simplest of all phone interactions, unless they put you on hold and forget about the call.
And for order accuracy its a wash. There's no guarantee the restaurant will fill the order accurately even if its printed out in triplicate. Now that I think about it, the app experience is generally worse, accuracy-wise
My angle here is that I don't want to see these delivery companies rent-seeking on mom-and-pops profits when they really need them. Restauranting is a harsh industry and these delivery apps are really putting the squeeze on, and the app experience isn't even really that good unless you're picking from the featured list.
"ordering food is usually the simplest of all phone interactions"
It's reaaaaallllyyyy not though... Or at least not for everybody :-)
Never mind the jargon of main order you prepped for, I still freeze when I encounter dozen unexpected follow up questions on sizes sauces cooking cutlery garnishments combos packages savings whatnot. :O
I am with you on morality and approach and downsides of these apps, and how sustainable or fait the model is. But that's an entirely separate chain of reasoning from whether phone or app ordering is preferred :-/
Comments
A few reasons:
1) I hate talking on the phone 2) Your experience is very different than my experience. I find it much easier to click through what I want than to do it via voice 3) My original motivation was around accuracy. There were many times where I'd get off the phone and was pretty sure there had been some miscommunication. Now they get a readout of exactly what I requested.
I hate talking on the phone too, but ordering food is usually the simplest of all phone interactions, unless they put you on hold and forget about the call.
And for order accuracy its a wash. There's no guarantee the restaurant will fill the order accurately even if its printed out in triplicate. Now that I think about it, the app experience is generally worse, accuracy-wise
My angle here is that I don't want to see these delivery companies rent-seeking on mom-and-pops profits when they really need them. Restauranting is a harsh industry and these delivery apps are really putting the squeeze on, and the app experience isn't even really that good unless you're picking from the featured list.
"ordering food is usually the simplest of all phone interactions"
It's reaaaaallllyyyy not though... Or at least not for everybody :-)
Never mind the jargon of main order you prepped for, I still freeze when I encounter dozen unexpected follow up questions on sizes sauces cooking cutlery garnishments combos packages savings whatnot. :O
I am with you on morality and approach and downsides of these apps, and how sustainable or fait the model is. But that's an entirely separate chain of reasoning from whether phone or app ordering is preferred :-/
4) I have had my credit card number stolen by restaurant employees in the past, and will now never give it out over the phone
I’ve had just a couple restaurants text a payment link for a phone order. I wish this would become more popular.