Same for my company. Everybody was on call from time to time. For about 1-3 days.
When you promise 24/7 support, you need to deliver, even in Europe. Even on Christmas holidays. Even with highest degrees and being a world expert. Your customers are also world experts and pay premium.
My problem was surfing. You need to switch duties when you got a swell. You cannot catch calls while being in the surf, but you can while being in the bathroom or in the movies. Waterproof phones might have helped, but it worked out nevertheless.
Comments
Same for my company. Everybody was on call from time to time. For about 1-3 days.
When you promise 24/7 support, you need to deliver, even in Europe. Even on Christmas holidays. Even with highest degrees and being a world expert. Your customers are also world experts and pay premium.
My problem was surfing. You need to switch duties when you got a swell. You cannot catch calls while being in the surf, but you can while being in the bathroom or in the movies. Waterproof phones might have helped, but it worked out nevertheless.