Right.
On a bill, it will show a 80/20 ratio for the tech/support pricing, but in your internal cost structure, you put 30% for the tech and 60% in support.
Because they are small organizations, they are used to pick up a phone and talk to someone right away.
Comments
That gets rolled into the price.
Now you know why software sold to governments starts at hundreds of thousands per year.
Right. On a bill, it will show a 80/20 ratio for the tech/support pricing, but in your internal cost structure, you put 30% for the tech and 60% in support.
Because they are small organizations, they are used to pick up a phone and talk to someone right away.