I wouldn't entirely blame the school system. While I absolutely agree that there are lots of kids coming out of high school who aren't ready for a job in an office, you can't discount the availability of money for prospective college students.
Of course employers are using college as a filter now, "everybody" has a college education, which has driven the cost of labor low enough that they can afford to hire college graduates to answer phones.
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I wouldn't entirely blame the school system. While I absolutely agree that there are lots of kids coming out of high school who aren't ready for a job in an office, you can't discount the availability of money for prospective college students.
Of course employers are using college as a filter now, "everybody" has a college education, which has driven the cost of labor low enough that they can afford to hire college graduates to answer phones.
In the USA, only 26% of the adult population has a college degree. Some thought should be given as to how the other 74% should make a living.