Exactly! That's why it took me (the guy in the article) so many phone calls and emails with Uber before somebody admitted the bug - and I got it on tape (with their consent). Must have spent five hours dealing with support before they admitted it.

I would love if Uber trained and trusted their support staff to identify real bugs, and to escalate appropriately...I was so tempted to just go on LinkedIn, find some engineers, and message them directly.