As much as I'm sympathetic to a small team getting a spike in traffic, I stand by that comment... It's a pretty big "fail" when a huge rush of users trying to register results in... nobody being able to register. At the very least they could have been capturing the emails for later follow-up. How many of those people will remember to come back later and sign up again?
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I think it's the concluding "Fail". It's a bit over the top in terms of tone.
As much as I'm sympathetic to a small team getting a spike in traffic, I stand by that comment... It's a pretty big "fail" when a huge rush of users trying to register results in... nobody being able to register. At the very least they could have been capturing the emails for later follow-up. How many of those people will remember to come back later and sign up again?
I'm not saying the substance of your comment is incorrect.
Folks need to lighten up, then. We're not curing cancer here.