I wouldn't feel comfortable recommending Stripe as an alternative at the moment, unless you're doing enough volume that you can skip L1 support.
Their English is often limited and their training on their products is often limited, so you can't really get answers on chat without 30 mins of incorrect random guesses (yes, I do know what a color picker is, but that's not the source of my question, Stripe agent), or spend a couple days on back-and-forth emails.
There's a Stripe person here on HN who's absolutely amazing and a major asset for the company. But as effective & professional as he is, relying on catching his attention on HN is not a viable long-term strategy for interacting with Stripe.
If Stripe were to raise the quality of their L1 support back to what it was even a year or two ago, I'd have no qualms about recommending them again.
Comments
I wouldn't feel comfortable recommending Stripe as an alternative at the moment, unless you're doing enough volume that you can skip L1 support.
Their English is often limited and their training on their products is often limited, so you can't really get answers on chat without 30 mins of incorrect random guesses (yes, I do know what a color picker is, but that's not the source of my question, Stripe agent), or spend a couple days on back-and-forth emails.
There's a Stripe person here on HN who's absolutely amazing and a major asset for the company. But as effective & professional as he is, relying on catching his attention on HN is not a viable long-term strategy for interacting with Stripe.
If Stripe were to raise the quality of their L1 support back to what it was even a year or two ago, I'd have no qualms about recommending them again.