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He took a few days off work and flew out to Utah, where his old customers resided. He asked them if they’d switch their processing to his new company, Braintree.

Every company I've worked at has strictly forbidden this kind of thing via a noncompete agreement. Essentially, it's in the name: "Noncompete Agreement"

Be careful what you sign, and be mindful of what you have signed in that past!

This is Bryan from Braintree. I was working for a different company at the time I visited my former customers. I honored the one year non-compete I had with my former employer.

Out of curiosity, did you catch any flak from former colleagues? I can imagine many people would still be quite angry, even if you fulfilled your legal obligation.

No, I didn't.

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