Scott Balentine (CSM), Mar-03 10:29 am (PST):
Hey Omar,
At Yammer, our relationship is with our users. All data, whether from a free or paid network, cannot be deleted by Yammer. This would violate our Terms of Service. You as an Admin of a paid account can delete any data on the network. Like you said before, the data is owned by you. Since this data was not deleted before I downgraded you, I will re-upgrade you for however long you need to delete the data in your network at no charge to you. As a paid network, no individual users will have to delete anything at all.
You can delete messages using the "Delete" link under the "More" menu at the bottom of each post.
This attitude is a strong negative, at that. Yammer networks take at least some control of a company's "membership" and image out of the company's hands.
Someone at my company created a Yammer network two years ago and is no longer with the company. We cannot remove her (or anyone else who left) unless we become a paying company.
As soon as I saw that, I stopped using Yammer and will never use them again.
It would seem that Yammer needs to re-evaluate who their customer is.
"At Yammer, our relationship is with our users."
Really? Who writes you the check? I can't imagine going to any of my customers and saying, "Sorry, we don't support that because our relationship is with the people who use the software, not you, the person writing the check."
Comments
Just wanted to add this in:
Scott Balentine (CSM), Mar-03 10:29 am (PST): Hey Omar,
At Yammer, our relationship is with our users. All data, whether from a free or paid network, cannot be deleted by Yammer. This would violate our Terms of Service. You as an Admin of a paid account can delete any data on the network. Like you said before, the data is owned by you. Since this data was not deleted before I downgraded you, I will re-upgrade you for however long you need to delete the data in your network at no charge to you. As a paid network, no individual users will have to delete anything at all.
You can delete messages using the "Delete" link under the "More" menu at the bottom of each post.
Let me know if you need anything else.
Scott
-- Delete each message manually. Please.
This attitude is a strong negative, at that. Yammer networks take at least some control of a company's "membership" and image out of the company's hands.
Someone at my company created a Yammer network two years ago and is no longer with the company. We cannot remove her (or anyone else who left) unless we become a paying company.
As soon as I saw that, I stopped using Yammer and will never use them again.
This is one of my frustrations. You as the company should be able to go in and remove that network - it's for your company at the end of the day.
It's like having a LinkedIn or Facebook page - you should be able to exercise some control over it, including removing it should you wish to.
It would seem that Yammer needs to re-evaluate who their customer is.
"At Yammer, our relationship is with our users."
Really? Who writes you the check? I can't imagine going to any of my customers and saying, "Sorry, we don't support that because our relationship is with the people who use the software, not you, the person writing the check."