If your new solution ends up making you unhappy you're probably much more likely to switch back if you can just resubscribe and have all your old data back.
If you trusted them with your data while you were using it they probably weren't expecting you to not trust them anymore once you left. Even as you delete every user by hand surely all that data is backed up somewhere?
I signed up for Yammer with the re-assurance that I would be in control of my company's data. And that the service could be cancelled at any time. Having to make TWO phone calls to cancel my account for a web-based system is absolutely inexcusable, unless it's 1995. The experience took me from mildly unsatisfied to livid in record time. I ran, not walked, away from Yammer after that.
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If your new solution ends up making you unhappy you're probably much more likely to switch back if you can just resubscribe and have all your old data back.
If you trusted them with your data while you were using it they probably weren't expecting you to not trust them anymore once you left. Even as you delete every user by hand surely all that data is backed up somewhere?
I signed up for Yammer with the re-assurance that I would be in control of my company's data. And that the service could be cancelled at any time. Having to make TWO phone calls to cancel my account for a web-based system is absolutely inexcusable, unless it's 1995. The experience took me from mildly unsatisfied to livid in record time. I ran, not walked, away from Yammer after that.