IMO, do not do this. To me (opinion), this seems like asking your mom to write you a note excusing something for school.
You're a big boy (or girl); take responsibility for the issue, because even though the most proximate cause of the outage wasn't within your control, the choice of host and choice of architecture are under your control.
If you tell the clients that there was a rare downtime event, that you are working with your technical team to understand and prevent a recurrence, they are less likely to think that's what they should expect if they host with you.
As a potential client, I'd rather hear that you take responsibility for ANY issue that happens to my site; passing blame to a third party ISP to make yourself look better today actually makes you look a little weasely IMO.
Comments
Ask your host to send them all an email explaining the issue and apologizing for it.
IMO, do not do this. To me (opinion), this seems like asking your mom to write you a note excusing something for school.
You're a big boy (or girl); take responsibility for the issue, because even though the most proximate cause of the outage wasn't within your control, the choice of host and choice of architecture are under your control.
If you tell the clients that there was a rare downtime event, that you are working with your technical team to understand and prevent a recurrence, they are less likely to think that's what they should expect if they host with you.
As a potential client, I'd rather hear that you take responsibility for ANY issue that happens to my site; passing blame to a third party ISP to make yourself look better today actually makes you look a little weasely IMO.