“We first contact the user if they don't pay despite calls/emails/push notification/sms for 45 days. Then we warn them for 15 days that their contacts will be asked to remind them of the bill, as per the terms. Finally we contact the contacts.“
This company specifically contacts the contacts to remind the delinquent person of their bill. I don’t think that warning is very good in light of this practice. Do you?
Considering that, I would concede that they could have spent a sentence or two more detailing what they intend to do, instead of burying it in a contract.
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Here’s how OP describes their collection process:
“We first contact the user if they don't pay despite calls/emails/push notification/sms for 45 days. Then we warn them for 15 days that their contacts will be asked to remind them of the bill, as per the terms. Finally we contact the contacts.“
This company specifically contacts the contacts to remind the delinquent person of their bill. I don’t think that warning is very good in light of this practice. Do you?
Considering that, I would concede that they could have spent a sentence or two more detailing what they intend to do, instead of burying it in a contract.