Fair - SMS requires strict opt-in in the U.S., so its important that businesses don't text customers who don't opt-in.
I actually like my texting reminders.. for example I like when the pharmacy texts me that my prescription is ready, when Uber drivers text me that they have arrived, when Fedex says my package has been delivered, etc.
It is indeed different when businesses do play by the rules, and in that case I agree with you.
The problem I've noticed is that it is a slippery slope and often numbers given out for service notifications (such as the ones you describe) will "accidentally" start being used for marketing, of if there's no way to only enable service notifications while opting out of marketing.
We do have a law here in the UK about it as well but it is absolutely not enforced so a lot of businesses do it. I am not sure how well the law requiring opt-in is enforced in the US.
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Fair - SMS requires strict opt-in in the U.S., so its important that businesses don't text customers who don't opt-in.
I actually like my texting reminders.. for example I like when the pharmacy texts me that my prescription is ready, when Uber drivers text me that they have arrived, when Fedex says my package has been delivered, etc.
It is indeed different when businesses do play by the rules, and in that case I agree with you.
The problem I've noticed is that it is a slippery slope and often numbers given out for service notifications (such as the ones you describe) will "accidentally" start being used for marketing, of if there's no way to only enable service notifications while opting out of marketing.
We do have a law here in the UK about it as well but it is absolutely not enforced so a lot of businesses do it. I am not sure how well the law requiring opt-in is enforced in the US.