>>Where the customer service is non-existent: Hi. Any specific problem we can help with?
In my experience, "Customer Service" can mean one or both of the following:
1. Actual help to resolve real problems
2. A human voice on the phone to walk you through resetting your computer (or otherwise generally offering moral support)
I find that most folks get nervous when #2 is not available, even if they would never use it or it would be unlikely to solve any of their actual problems.
The big G does not even pretend, and I think that is possibly to their detriment.
Comments
>>Where the customer service is non-existent: Hi. Any specific problem we can help with?
In my experience, "Customer Service" can mean one or both of the following: 1. Actual help to resolve real problems 2. A human voice on the phone to walk you through resetting your computer (or otherwise generally offering moral support)
I find that most folks get nervous when #2 is not available, even if they would never use it or it would be unlikely to solve any of their actual problems.
The big G does not even pretend, and I think that is possibly to their detriment.