I think they were genuinely listening to their customers with Betamax, it's just a situation where the customers didn't use a product the way they said they would.
Of course we customers think image quality is important! Well, turns out, people are pretty cheap and were totally happy with sacrificing image quality of TV recordings in order to maximize the amount they could record on their, like, $20-in-1970s-money tape.
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I think they were genuinely listening to their customers with Betamax, it's just a situation where the customers didn't use a product the way they said they would.
Of course we customers think image quality is important! Well, turns out, people are pretty cheap and were totally happy with sacrificing image quality of TV recordings in order to maximize the amount they could record on their, like, $20-in-1970s-money tape.