Comment on How to Turn Disaster Into GoldComments−statictype15yI'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter."I guess 37 Signals did just that.−pchristensen15ySounds like something Zappos would say.
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I'm not sure where I heard this: "Everytime you get a customer who complains, you have an opportunity to turn him into your biggest supporter."
I guess 37 Signals did just that.
Sounds like something Zappos would say.