I teach ICT courses at the University level and provide tech support for a non-ICT department as well so I see both sides of this. Simply put, no one has frakking clue what they're doing. Many profs are completely clueless in content and instruction while many students have no idea what they don't know. This shouldn't be too surprising since the field is so new. Even the leading tertiary schools are still figuring out their own ICT curriculum. Second tier schools and secondary schools are completely without guidance. ICT needs another decade or two for instruction to catch up.