Negotiation over pricing for SaaS products often comes down to who can put in enough time, or who is willing to ask for lower prices.
There are cultures where asking for lower prices is not culturally acceptable, and many people feel uncomfortable doing so. This does not mean the product is worth more to them.
But Company X files very constructive bug reports and has called support only 2 times this year whereas you only whine and call support every other day, so, sorry.
Comments
Negotiation over pricing for SaaS products often comes down to who can put in enough time, or who is willing to ask for lower prices.
There are cultures where asking for lower prices is not culturally acceptable, and many people feel uncomfortable doing so. This does not mean the product is worth more to them.
Having more information here is a good thing.
OK but it may lead to such a conversation:
Hey, company X pays less! I want to pay the same!
But Company X files very constructive bug reports and has called support only 2 times this year whereas you only whine and call support every other day, so, sorry.