I don't think it's that hard to get people to be honest. I've seen plenty of situations where two parties absolutely hate each other, but once the anger is out of the way, they get along just fine and become good friends.
The sincerity needs to come from both sides. When someone has left, they probably distrust or dislike the company. And the first thing to do is to fix that distrust. Otherwise it seems like an exit interview is just part of HR's job.
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I don't think it's that hard to get people to be honest. I've seen plenty of situations where two parties absolutely hate each other, but once the anger is out of the way, they get along just fine and become good friends.
The sincerity needs to come from both sides. When someone has left, they probably distrust or dislike the company. And the first thing to do is to fix that distrust. Otherwise it seems like an exit interview is just part of HR's job.