"what went wrong"? I don't like the phrasing. People leaving and wanting to do something else is perfectly normal. There is nothing wrong about it. It's just a fact of life. The best way to deal with it (apart from offering a better compensation) is to wish them all the best and say they are always welcome back.
Just ask them about what they're doing next and what they're excited about. If they want to get into details it might give insight into what they've been missing, at least you'll get to know them better.
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"what went wrong"? I don't like the phrasing. People leaving and wanting to do something else is perfectly normal. There is nothing wrong about it. It's just a fact of life. The best way to deal with it (apart from offering a better compensation) is to wish them all the best and say they are always welcome back.
Hmm, perhaps I should have said "How to investigate if something went wrong?".
You're right that people leaving is normal. What I'd like to be sure of is that they are leaving because of the right reasons.
Just ask them about what they're doing next and what they're excited about. If they want to get into details it might give insight into what they've been missing, at least you'll get to know them better.