I have maintained open source projects before. Docker is a venture-backed company trying to sell its product which is mostly just hosting and support for their free product... and in addition, the user did ask nicely, they did not make demands. There's a big difference between asking that an engineer be assigned to a task and demanding something be fixed immediately for no bounty.
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Maintain an open source project and you will understand the problem of users having the ‘just fix it’ attitude.
I have maintained open source projects before. Docker is a venture-backed company trying to sell its product which is mostly just hosting and support for their free product... and in addition, the user did ask nicely, they did not make demands. There's a big difference between asking that an engineer be assigned to a task and demanding something be fixed immediately for no bounty.