Kenya has an advantage over most other cheap countries for call center outsourcing, and it's the accent. The kenyan accent is easy to understand and more crisp, compared to accents like Indian, Chinese or West African. See sample: http://www.youtube.com/watch?v=8U1h51HiqTg
I don't know if I agree with this completely. I lived in Nairobi in the summer of 2004 and had a real difficult time understanding people for the first couple of weeks.
However, the people generally do speak quite slowly with melodic voices and emphasized pronunciation.
Comments
Kenya has an advantage over most other cheap countries for call center outsourcing, and it's the accent. The kenyan accent is easy to understand and more crisp, compared to accents like Indian, Chinese or West African. See sample: http://www.youtube.com/watch?v=8U1h51HiqTg
I don't know if I agree with this completely. I lived in Nairobi in the summer of 2004 and had a real difficult time understanding people for the first couple of weeks.
However, the people generally do speak quite slowly with melodic voices and emphasized pronunciation.
Which Indian accent? Peter Sellers'?