You get far fewer angry letters when the barrier for entry is that the writer has to pay for a stamp and an envelope.
The thing about a letter is, you've got 30-90 minutes while you write it to reconsider what you're writing. And if there's a 50p + an envelope + paper cost to that, maybe you think more carefully about what you're trying to say.
With a 500 character limit and a "quick fire, gotta reply fast" push, most interactions are utter crap.
Email (at least to me) is the sort-of-okay middle ground.
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I always found handwritten letters or calls more convincing in an age where everybody says you are a bot, if you are more than one.
You get far fewer angry letters when the barrier for entry is that the writer has to pay for a stamp and an envelope.
The thing about a letter is, you've got 30-90 minutes while you write it to reconsider what you're writing. And if there's a 50p + an envelope + paper cost to that, maybe you think more carefully about what you're trying to say.
With a 500 character limit and a "quick fire, gotta reply fast" push, most interactions are utter crap.
Email (at least to me) is the sort-of-okay middle ground.