Is it possible to write a bot using the rest api? Are webhooks available when new requests come in? I work in a big company and our main issue from my perspective is, that it takes up to a few hours until a ticket was dispatched correctly. It would be easy to automate this process but our ticket system does not offer any kind of interface.
Comments
Is it possible to write a bot using the rest api? Are webhooks available when new requests come in? I work in a big company and our main issue from my perspective is, that it takes up to a few hours until a ticket was dispatched correctly. It would be easy to automate this process but our ticket system does not offer any kind of interface.
Hi!
Not at the moment but both are planned. Webhooks will come first as this facilitates, even more, the integration between other systems.
Thanks!