Congrats, new help desk options are always cool. I can see this being great for web-based businesses, which I suppose is the target from what I can see. For my needs, I unfortunately need help desk software for a corporate environment. That means I need asset management integrated into the help desk software.
We are currently setting up GLPI + OCS Inventory NG because we couldn't find any other options that had good asset management. That being said, GLPI is clunky. It's not my first choice, but I couldn't find many options out there that integrated asset management.
I feel like as more and more web-based businesses grow, traditional help desk requirements are being left behind (perhaps helped by some organizations going BYOD). Bit jealous of all the people who need help desk software but don't need integrated asset management.
The software is focused on web-based businesses at the moment, mainly because it makes it simpler. However, I'm always open to suggestions. I'm not familiar with the asset management part, but I will definitively check it out and see if this is something that can be added, either built-in or as separate add-on or application. Just like you, there are other people that may benefit from it, especially when you say there aren't many options with a good integration.
Comments
Congrats, new help desk options are always cool. I can see this being great for web-based businesses, which I suppose is the target from what I can see. For my needs, I unfortunately need help desk software for a corporate environment. That means I need asset management integrated into the help desk software.
We are currently setting up GLPI + OCS Inventory NG because we couldn't find any other options that had good asset management. That being said, GLPI is clunky. It's not my first choice, but I couldn't find many options out there that integrated asset management.
I feel like as more and more web-based businesses grow, traditional help desk requirements are being left behind (perhaps helped by some organizations going BYOD). Bit jealous of all the people who need help desk software but don't need integrated asset management.
Thank you!
The software is focused on web-based businesses at the moment, mainly because it makes it simpler. However, I'm always open to suggestions. I'm not familiar with the asset management part, but I will definitively check it out and see if this is something that can be added, either built-in or as separate add-on or application. Just like you, there are other people that may benefit from it, especially when you say there aren't many options with a good integration.