1)
Imagine that you're going to talk to your company's CEO and that therefore every second counts.
2)
Prepare your question by summarizing your problem to its core and to then present with a few words all what you've tried so far to fix it and why all those attempts failed respectively what their relationships are.
3)
Don't initially approach your potential SME (Subject Matter Expert) by asking generic questions like e.g. "do you have a minute?" or "sorry, I need your help" etc (s/he won't be able to prioritize your request as s/he got no infos about your issue's criticality) but by throwing at him/her directly your core summary, together with your criticality assessment of your problem in as few words as possible.
Comments
1) Imagine that you're going to talk to your company's CEO and that therefore every second counts.
2) Prepare your question by summarizing your problem to its core and to then present with a few words all what you've tried so far to fix it and why all those attempts failed respectively what their relationships are.
3) Don't initially approach your potential SME (Subject Matter Expert) by asking generic questions like e.g. "do you have a minute?" or "sorry, I need your help" etc (s/he won't be able to prioritize your request as s/he got no infos about your issue's criticality) but by throwing at him/her directly your core summary, together with your criticality assessment of your problem in as few words as possible.