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Comment on Ask HN: Best customer support solution for one-person software company?

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I like and use zendesk. It is worth checking out with the free trial. The only thing I don't like about it is the code used on the page cannot be optimized in the manner I would like. It really doesn't matter in the grand scheme of things but just knowing that i can't tinker with it gets me.

I tried Zendesk a while ago. To me, Zendesk seemed to be overkill and I found it hard to work with.

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