You're really comparing two different things here.
Prometheus is great at alerting. So, where do those alerts go? How do they reach the right team, the right person who is on-call? How do they know that Person A is on-call between 8am and 5pm, but Person B's shift starts after that? Oh, wait, Person B is on vacation and asked Person C to cover for them.
Person A, B, and C's manager wants to monitor how the MTTR on all of those alerts is. Where does Prometheus provide that data?
These systems don't do the same things. OpsGenie isn't just an "SMS Gateway".
Oh, wait, Person B is on vacation and asked Person C to cover for them
You just hit a particular peeve with a sideways glance.
There is a fundamental problem with "person B is on vacation and asked person C to cover". In the OpsGenie world, shift overrides are manual. Only manual. (I consider poking API with pre-calculated data as manual, too.)
What I really want is for OpsGenie to add support for concept of vacation. When someone is going on a vacation, it should be possible to tell the alerting system that during timeframe T, person P is unavailable - now recalculate and reschedule the rest of the roster. But no. They don't do that.
Our guys have asked for this feature during contract negotiations. I have asked it personally from their engineering staff. It's just not a feature they want to support.
you have hit the issue in the head. Even other tools like victorOps suffer from this. Overrides are manual and in some cases, if people switch 4 day on call with 3 day ones. They are getting screwed. There has to be a concept of vacation and automate rescheduling. I am suprised, there isnt a decent tool to address it.
Comments
You're really comparing two different things here.
Prometheus is great at alerting. So, where do those alerts go? How do they reach the right team, the right person who is on-call? How do they know that Person A is on-call between 8am and 5pm, but Person B's shift starts after that? Oh, wait, Person B is on vacation and asked Person C to cover for them.
Person A, B, and C's manager wants to monitor how the MTTR on all of those alerts is. Where does Prometheus provide that data?
These systems don't do the same things. OpsGenie isn't just an "SMS Gateway".
You just hit a particular peeve with a sideways glance.
There is a fundamental problem with "person B is on vacation and asked person C to cover". In the OpsGenie world, shift overrides are manual. Only manual. (I consider poking API with pre-calculated data as manual, too.)
What I really want is for OpsGenie to add support for concept of vacation. When someone is going on a vacation, it should be possible to tell the alerting system that during timeframe T, person P is unavailable - now recalculate and reschedule the rest of the roster. But no. They don't do that.
Our guys have asked for this feature during contract negotiations. I have asked it personally from their engineering staff. It's just not a feature they want to support.
you have hit the issue in the head. Even other tools like victorOps suffer from this. Overrides are manual and in some cases, if people switch 4 day on call with 3 day ones. They are getting screwed. There has to be a concept of vacation and automate rescheduling. I am suprised, there isnt a decent tool to address it.