How much time are you spending on these people? If they've forgotten about the charge, they're not likely to be customers anyway, so inconveniencing them slightly in favor of active customers who are actually interested in paying yearly might be worth it, especially if you implement the e-mail reminder.
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How much time are you spending on these people? If they've forgotten about the charge, they're not likely to be customers anyway, so inconveniencing them slightly in favor of active customers who are actually interested in paying yearly might be worth it, especially if you implement the e-mail reminder.