I'm disappointed. I was hoping that they would explain how to efficiently use this.

I use the Amex Platinum concierge when I travel. "I need reservations at good restaurants for these three nights." They lock in the reservations and email me a schedule. Then I go back and try to use open table and/or trip advisor to find better stuff and cancel/replace as necessary.

I often get the feeling I am Doing It Wrong, and wish people would share the right way.