The only thing that has kept me from pulling my pre-order was that I do have high hopes for the device once I eventually receive one. That's certainly not a basis upon which to recommend the device, though, and my negative experience so far has lead me to do the opposite for now.
As for the blog, it's great to see that progress is being made, but the company's communication strategy has been inconsistent at best. I had no idea that there were public updates outside of the emails I'd received, and I can confirm that the last communication I personally received was on April 1st. Even when I initially put $5 down on the device, the only confirmation I got was from PayPal, not WakeMate.
The fact that the endeavor was a start-up effort is not lost on me, though, and so I'm trying to be patient. I just hope that there are lessons learned around customer communication and commitment.
Comments
The only thing that has kept me from pulling my pre-order was that I do have high hopes for the device once I eventually receive one. That's certainly not a basis upon which to recommend the device, though, and my negative experience so far has lead me to do the opposite for now.
As for the blog, it's great to see that progress is being made, but the company's communication strategy has been inconsistent at best. I had no idea that there were public updates outside of the emails I'd received, and I can confirm that the last communication I personally received was on April 1st. Even when I initially put $5 down on the device, the only confirmation I got was from PayPal, not WakeMate.
The fact that the endeavor was a start-up effort is not lost on me, though, and so I'm trying to be patient. I just hope that there are lessons learned around customer communication and commitment.