I'm not sure what "almost nil customer support" measures out to, but speaking for myself and not Google Cloud (my employer) I know we have:
- fantastic support internally (probably not what you're caring about),
- support to external globally-scaled customers whose issues don't exist because technical account management helped set up clear goals, such as uptime, described in the blog (probably also not what you're counting)
- support for even the smallest companies willing to pay as little as $100/user/month for Role-Based Support[1] and also receive direct access to support until they decide it's no longer needed (and by design, scale support costs to zero)
Comments
I'm not sure what "almost nil customer support" measures out to, but speaking for myself and not Google Cloud (my employer) I know we have:
- fantastic support internally (probably not what you're caring about),
- support to external globally-scaled customers whose issues don't exist because technical account management helped set up clear goals, such as uptime, described in the blog (probably also not what you're counting)
- support for even the smallest companies willing to pay as little as $100/user/month for Role-Based Support[1] and also receive direct access to support until they decide it's no longer needed (and by design, scale support costs to zero)
1. https://cloud.google.com/support/