Twilio has so many options for improving phone support it is unbelievable. Imagine an integrated CRM which, as your phone rang, brought up Milly Smith's account info on screen. Or a quick prehuman prompt asking her for her SSN so that she never had to tell your employees. Or both of these, in a call center environment.
Large companies who handle a lot of call volume, like cable and credit cards, have had IVR systems with that capability for years, but now, with Twilio, it's so much easier and cheaper.
Two things you've said or done, that have really made Twilio click for me are:
1) It brings smart-phone web capabilities to every simple voice phone.
2) As a dev, your appointment reminder demo just slaps me in the face with the concept that a phone call and web session can essentially share the same session id.
Comments
Twilio has so many options for improving phone support it is unbelievable. Imagine an integrated CRM which, as your phone rang, brought up Milly Smith's account info on screen. Or a quick prehuman prompt asking her for her SSN so that she never had to tell your employees. Or both of these, in a call center environment.
Large companies who handle a lot of call volume, like cable and credit cards, have had IVR systems with that capability for years, but now, with Twilio, it's so much easier and cheaper.
Two things you've said or done, that have really made Twilio click for me are:
1) It brings smart-phone web capabilities to every simple voice phone.
2) As a dev, your appointment reminder demo just slaps me in the face with the concept that a phone call and web session can essentially share the same session id.
#2 was what sold me on AR. It makes you look like a wizard, which makes for a very compelling demo.
What is AR?
Appointment Reminder, Patrick's (patio11) latest product: http://www.appointmentreminder.org
Shhh....quit giving away my ideas!