solar -> similar; so -> do; Also, it should be noted that my initial, personal reaction was one of frustration: "ugh, yet another thing I have to deal with today :(". However, that reaction doesn't make other people want to help you, so I repressed it. Also, I will admit I was slightly more flustered when they blocked my company account once and was requesting documentation that would be impossible to produce: in that case my personal reaction was anger. However, I again went through the same sequence of "that doesn't help", and then had multiple pleasant multiple-hour long conversations with some /epic/ support people who worked their asses off to help me. Being calm and rational, certainly being nice, is very important. I am going out of my way to say this because I do customer service myself, and when a customer ruins my day by yelling at me (or posting public vitriol over what was likely a misunderstanding) it becomes very difficult to be motivated to be helpful, and what you really want in those circumstances is more of an "above and beyond" response, which is unlikely to ever happen once you've sent the all-caps angry-mail. :(