Wow, that's harsh man. Back earlier in the year I switched to them for my blog for a site I run on the side. Long story, but in a fit of infrastructure floundering I misconfigured my DNS settings and ended up sending them ALL my traffic. Gary went above and beyond by 'fixing' the issue with some internal routing trickery, and then kindly letting me know what I did that next morning.

I felt pretty sheepish about it, but I never got the impression those guys were any of the things you say here. To each his own!