PayPal will back you up on virtual services provided that you log the customer's IP so that you can prove that the access was legitimate (e.g. from the customer's IP that he uses to log into PayPal regularly).
I have yet to lose on a chargeback or dispute.
That said, sweeping the PayPal balance to a real bank account is always the smart option.
That is interesting. I run ~35K/month through Paypal and have yet to win on a chargeback. I receive probably 2-3 a month, and Paypal will specifically indicate in each resolution that virtual goods (in my case subscriptions) are not covered by their protection policies.
I have NEVER won a chargeback. When I used paypal I just treated it as a cost of business. The problem is they dominate the market. I had two payment options, Paypal and Googlecheckout... people preferred paypal 10 to 1. There's pros and cons, and that massive gap in people's preference of payment system was worth more than the chargebacks.
The protection thing runs both ways... You will usually lose chargebacks but you will win item not received/not as described disputes filed with Paypal every time. But if you're doing 30K a month why are you with PayPal??? Get a merchant account and you will pay much less for processing.
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PayPal will back you up on virtual services provided that you log the customer's IP so that you can prove that the access was legitimate (e.g. from the customer's IP that he uses to log into PayPal regularly).
I have yet to lose on a chargeback or dispute.
That said, sweeping the PayPal balance to a real bank account is always the smart option.
That is interesting. I run ~35K/month through Paypal and have yet to win on a chargeback. I receive probably 2-3 a month, and Paypal will specifically indicate in each resolution that virtual goods (in my case subscriptions) are not covered by their protection policies.
I have NEVER won a chargeback. When I used paypal I just treated it as a cost of business. The problem is they dominate the market. I had two payment options, Paypal and Googlecheckout... people preferred paypal 10 to 1. There's pros and cons, and that massive gap in people's preference of payment system was worth more than the chargebacks.
The protection thing runs both ways... You will usually lose chargebacks but you will win item not received/not as described disputes filed with Paypal every time. But if you're doing 30K a month why are you with PayPal??? Get a merchant account and you will pay much less for processing.
our volume qualifies us for lower processing fees - the reality is that Paypal is pretty competitive when you add it all up.