I disagree. When in disaster-mode for a privately held company, the board should not be focused on restoring shareholder faith -- but in restoring user/customer faith.
Good point that the users are the product...and no one would assume that you could keep customers happy without paying attention to your product, although I must say that Digg is doing a pretty decent job of responding to user concerns and clearly communicating the order that they will be implementing changes. I have noticed far fewer 'broken axles' and now everyone will be watching to see how quickly they implement features from v3 that everyone is clamoring for.
lets call it "stakeholder" faith then, and include members of the userbase who have invested their time in the site.
I would count them as a group who is not prepared to sit around to wait and see what happens - they want things fixed yesterday. Giving Rose a 2nd, 3rd chance etc doesn't build trust with this group IMO.
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I disagree. When in disaster-mode for a privately held company, the board should not be focused on restoring shareholder faith -- but in restoring user/customer faith.
Digg's customers are its advertisers, not its users. The users are the product they sell to their customers.
So Digg might in fact be doing right by their customers in this case. They're certainly bringing in more money than Reddit.
Good point that the users are the product...and no one would assume that you could keep customers happy without paying attention to your product, although I must say that Digg is doing a pretty decent job of responding to user concerns and clearly communicating the order that they will be implementing changes. I have noticed far fewer 'broken axles' and now everyone will be watching to see how quickly they implement features from v3 that everyone is clamoring for.
One would hope the two go hand & hand.
Yes, one would hope, but don't think we've seen that for the last 10 (or probably more) years.
lets call it "stakeholder" faith then, and include members of the userbase who have invested their time in the site.
I would count them as a group who is not prepared to sit around to wait and see what happens - they want things fixed yesterday. Giving Rose a 2nd, 3rd chance etc doesn't build trust with this group IMO.