Like many of the people in the comments of your article, I am struggling to see how this is any different from traditional emails. The only difference is that these conversation threads are public/discoverable, and not only sent to certain people... but most companies already have this (via groups/team mailing lists/confluence/...).
Flat discussions make much more sense, especially for emails. Gmail and most email clients are focusing on flat discussion threads, which are much easier to follow.
Comments
Email. You just went back to email.
Like many of the people in the comments of your article, I am struggling to see how this is any different from traditional emails. The only difference is that these conversation threads are public/discoverable, and not only sent to certain people... but most companies already have this (via groups/team mailing lists/confluence/...).
We still use email, but not for internal team communication. We have a help article of why Twist is radically different than email https://twist.zendesk.com/hc/en-us/articles/115003654589-Twi...
I would strongly recommend reading this article:
https://blog.codinghorror.com/discussions-flat-or-threaded/
Flat discussions make much more sense, especially for emails. Gmail and most email clients are focusing on flat discussion threads, which are much easier to follow.