DJI has miles and miles to go on the support, quality, and remediation side, though. I've owned three DJI drones, starting with a Vision 2 Plus, and I've never once had a positive support or defect experience. Not one. The software is clunky, but getting better, and they badly want to lock you into their ecosystem -- as in, you must sign in to their cloud system now to use their controllers, and it tracks all your flights.
The ability to say "yes, I know, DJI, the tiny grass strip 1km from my house is an airport, but I'm fully FAA compliant with this flight" requires a multitude of steps, involving both their app and a Web browser and copying and pasting serial numbers from fields that do not permit copying, then the authorization you get only lasts for 72 hours, so you have to do it again. Otherwise you have to pay to be a "big pants" customer, but even then the experience is less-than-ideal, with a lot of pros turning to Russian software that doesn't perform the legal validation checks, etc. You literally cannot obtain this authorization without an Internet connection, because they store your attestations for liability insulation. So if you're in the field, and you forgot to convince DJI that you're legal before you went out, you're driving back to cellular range.
DJI's interaction with regulation, in particular, is a very broad example of protecting themselves from liability by shunting a lot of work to users of the equipment.
They also assume you have an Internet connection by deferring to Google Maps, with no offline ability that I can find. Google Maps does support offline now, but the way they embed it in the controller software, if I'm out of cellular range (which is a lot), my map box is a giant grid that moves around with the drone and nothing else.
I wouldn't remotely consider them for professional work, the way they're going, and I say that having dabbled in cartography, farming applications, and aerial photography. Sure, they can get gear out, which is where you're coming from, but there's a lifecycle of gear ownership that they pretty much entirely ignore.
Also, the ability to say "yes, I know, DJI, my local government is requesting that you deny all flights in the area, but they are literally shooting innocent people and I would like to document that" is nonexistent by design.
Which, fair enough - Chinese company. But the fact that such a sentiment could also, from the point of view of the software, be something like "I need to deliver life-saving medicine and the bridge is out" does not factor into their decision-making.
That is totally fair. It's just a good example of why it would be nice to see more competition in this space rather than less.
Although on the other hand, it's just a tool. My hobbyist wrench doesn't refuse to work on a bolt that asks it not to. My professional screwdriver doesn't have extra authentication built in.
It’s “just a tool,” but without the built in restrictions you can be sure there would be even greater numbers of morons doing stupid stuff with drones. DJI is doing what many companies from Facebook to Smith & Wesson have been critiqued for NOT doing: putting in some basic protections against entirely predictable user behaviors, and self-regulating in the hope of avoiding government regulation.
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DJI has miles and miles to go on the support, quality, and remediation side, though. I've owned three DJI drones, starting with a Vision 2 Plus, and I've never once had a positive support or defect experience. Not one. The software is clunky, but getting better, and they badly want to lock you into their ecosystem -- as in, you must sign in to their cloud system now to use their controllers, and it tracks all your flights.
The ability to say "yes, I know, DJI, the tiny grass strip 1km from my house is an airport, but I'm fully FAA compliant with this flight" requires a multitude of steps, involving both their app and a Web browser and copying and pasting serial numbers from fields that do not permit copying, then the authorization you get only lasts for 72 hours, so you have to do it again. Otherwise you have to pay to be a "big pants" customer, but even then the experience is less-than-ideal, with a lot of pros turning to Russian software that doesn't perform the legal validation checks, etc. You literally cannot obtain this authorization without an Internet connection, because they store your attestations for liability insulation. So if you're in the field, and you forgot to convince DJI that you're legal before you went out, you're driving back to cellular range.
DJI's interaction with regulation, in particular, is a very broad example of protecting themselves from liability by shunting a lot of work to users of the equipment.
They also assume you have an Internet connection by deferring to Google Maps, with no offline ability that I can find. Google Maps does support offline now, but the way they embed it in the controller software, if I'm out of cellular range (which is a lot), my map box is a giant grid that moves around with the drone and nothing else.
I wouldn't remotely consider them for professional work, the way they're going, and I say that having dabbled in cartography, farming applications, and aerial photography. Sure, they can get gear out, which is where you're coming from, but there's a lifecycle of gear ownership that they pretty much entirely ignore.
Also, the ability to say "yes, I know, DJI, my local government is requesting that you deny all flights in the area, but they are literally shooting innocent people and I would like to document that" is nonexistent by design.
Which, fair enough - Chinese company. But the fact that such a sentiment could also, from the point of view of the software, be something like "I need to deliver life-saving medicine and the bridge is out" does not factor into their decision-making.
You are asking a hobbyist drone to fulfill professional functions. If you need a drone for government accountability you need to own your own stack.
That is totally fair. It's just a good example of why it would be nice to see more competition in this space rather than less.
Although on the other hand, it's just a tool. My hobbyist wrench doesn't refuse to work on a bolt that asks it not to. My professional screwdriver doesn't have extra authentication built in.
It’s “just a tool,” but without the built in restrictions you can be sure there would be even greater numbers of morons doing stupid stuff with drones. DJI is doing what many companies from Facebook to Smith & Wesson have been critiqued for NOT doing: putting in some basic protections against entirely predictable user behaviors, and self-regulating in the hope of avoiding government regulation.