This is a common problem with more and more companies relying on SAML federation. A part of this problem is solved by using SCIM provided your IDP and service supports it.
Ironically even though SCIM is a protocol, the implementations vary across different IDP,s.
A second common issue is ability of changing the email addresses in AD, this breaks the mapping cause most of the times email is primary identifier.
Comments
This is a common problem with more and more companies relying on SAML federation. A part of this problem is solved by using SCIM provided your IDP and service supports it. Ironically even though SCIM is a protocol, the implementations vary across different IDP,s.
A second common issue is ability of changing the email addresses in AD, this breaks the mapping cause most of the times email is primary identifier.