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Comment on Artwork Personalization at Netflixparent

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I think it's a mistake to optimize for most hours watched. The price for user is constant, but cost for Netflix - probably not.

For example I watched some shitty movie recommended by Netflix and I feel less satisfied with the service than if I didn't watch it at all.

That's the best explanation I have seen so far. They're optimizing right but maybe for the wrong metrics.

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