Comment on How to Support 5,000 Customers with No Support StaffparentComments−noodle16yi came here to say basically the same thing. "no support staff" is not the same as using engineers as support staff.i was expecting more of an article on a startup of 2 cofounders who are managing things themselves.−parallax7d16ySo was I. But technically "No Support Staff" means no one, on staff, doing any support. Thus the customers would have to use a stack exchange or some other type of self-sufficient system.−j5eb6achOP16yBecause of its searchable Knowledge Base for customer self-help, we also chose to use Tender (the SaaS platform used by New Relic).
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i came here to say basically the same thing. "no support staff" is not the same as using engineers as support staff.
i was expecting more of an article on a startup of 2 cofounders who are managing things themselves.
So was I. But technically "No Support Staff" means no one, on staff, doing any support. Thus the customers would have to use a stack exchange or some other type of self-sufficient system.
Because of its searchable Knowledge Base for customer self-help, we also chose to use Tender (the SaaS platform used by New Relic).