Eh I didn't get the "sorry for being caught" vibe. They admitted they failed to listen to early customer feedback.
But still it sounded like a marketing piece as much as an apology, which is bad because authenticity is everything after a PR blowup like this.
Repeatedly highlighting their open source creds didn't make me want to trust them more, it made me question how they didn't know it was a bad idea in the first place... and if business people were the ones making the calls instead of the OSS developers.
This was a risky thing to do, even despite the luxury of looking back in retrospect, this seems like something you have to do very carefully if you are going to integrate ≈remote cloud services into text editor plugins, let alone commercial backed features.
Clearly there was going to be a wide gap between the users expectations of a static local OSS plugin (as they almost always are) and what they changed it to. It had to be handled very carefully - if at all. They should have made a separate add-on plugin IMO and pushed it via the documentation of other plugins they own...
Comments
Eh I didn't get the "sorry for being caught" vibe. They admitted they failed to listen to early customer feedback.
But still it sounded like a marketing piece as much as an apology, which is bad because authenticity is everything after a PR blowup like this.
Repeatedly highlighting their open source creds didn't make me want to trust them more, it made me question how they didn't know it was a bad idea in the first place... and if business people were the ones making the calls instead of the OSS developers.
This was a risky thing to do, even despite the luxury of looking back in retrospect, this seems like something you have to do very carefully if you are going to integrate ≈remote cloud services into text editor plugins, let alone commercial backed features.
Clearly there was going to be a wide gap between the users expectations of a static local OSS plugin (as they almost always are) and what they changed it to. It had to be handled very carefully - if at all. They should have made a separate add-on plugin IMO and pushed it via the documentation of other plugins they own...