Ha, somewhere around 15 years ago I've implemented an e-mail routing system that forwarded the incoming e-mails (typically complaints or questions) to the corresponding official in a small-town government office. It was able to learn from redirections. I do hope that they no longer use it though, looking back it was really crap tech. But the concept was fresh!
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I am working in public sector and tech that we use today is 15 years old. so ask again in 20 years!
Ha, somewhere around 15 years ago I've implemented an e-mail routing system that forwarded the incoming e-mails (typically complaints or questions) to the corresponding official in a small-town government office. It was able to learn from redirections. I do hope that they no longer use it though, looking back it was really crap tech. But the concept was fresh!