I have trouble understanding why some companies have a hard time owning up to a mistake. When you own up to a mistake, especially to your customers, it humanizes your business and most of your customers usually won't hold the initial mistake against you (obviously it depends on the severity of the screw-up.)
What good can come from trying to pull a Jedi mind-trick on all of their affected customers and anyone else who is paying attention?
They were a victim of the attack as well and I think their clients would be very happy with an explanation of what is going on.
Instead, they tried to minimize the issue and even mute anyone mentioning it on their forums. Pretty sad.
There is no single perfect secure company (and users known that) and specially on shared-servers it is easy for a small mistake to spread to hundreds or thousands of sites, but the way a company responds is what makes all the difference.
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I have trouble understanding why some companies have a hard time owning up to a mistake. When you own up to a mistake, especially to your customers, it humanizes your business and most of your customers usually won't hold the initial mistake against you (obviously it depends on the severity of the screw-up.)
What good can come from trying to pull a Jedi mind-trick on all of their affected customers and anyone else who is paying attention?
I completely agree with that.
They were a victim of the attack as well and I think their clients would be very happy with an explanation of what is going on.
Instead, they tried to minimize the issue and even mute anyone mentioning it on their forums. Pretty sad.
There is no single perfect secure company (and users known that) and specially on shared-servers it is easy for a small mistake to spread to hundreds or thousands of sites, but the way a company responds is what makes all the difference.