Sounds like a rude customer service rep, not necessarily corporate policy. From all I've heard (including the OP article), most banks strongly prefer credit-worthy customers, because it's easier money. Amex, for example, makes 70% of its money off merchant fees.
Not all Cardholder issuing banks are also Merchant issuing banks. And when they are often times the Card issuing side is a separate division/department and their bonuses, etc. are based on their division's/department's profitability.
Comments
Sounds like a rude customer service rep, not necessarily corporate policy. From all I've heard (including the OP article), most banks strongly prefer credit-worthy customers, because it's easier money. Amex, for example, makes 70% of its money off merchant fees.
Not all Cardholder issuing banks are also Merchant issuing banks. And when they are often times the Card issuing side is a separate division/department and their bonuses, etc. are based on their division's/department's profitability.
I agree, I've never had a problem getting charges like this removed if you just call and ask.