I think you misunderstand me. I’m not saying Google couldn’t have acceptable support. I’m saying they don’t have to; there is simply no perceptible downside to them if they don’t.
What do you mean, “must”? They seem to be doing fine without it. Google will still have enterprise customers, no matter how bad their support is when it is really needed.
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I think you misunderstand me. I’m not saying Google couldn’t have acceptable support. I’m saying they don’t have to; there is simply no perceptible downside to them if they don’t.
That is true for all their free public services. They are build without support. Can't support 1 billion free users.
That is untrue for all entreprisey services. They must have support.
What do you mean, “must”? They seem to be doing fine without it. Google will still have enterprise customers, no matter how bad their support is when it is really needed.