I use email every day for work in communication with clients and co-workers. I can't think of anything about email's principal concept which needs disruption (ie. asynchronous communication). I certainly can't think of any value which could be made above that which email provides and at such little cost. I think I can safely say our privately owned company uses email because it satisfies all our requirements: messages are fast, works with all manner of media we need, everybody's (clients, co-workers, vendors) has an email account, and client software is batteries included. I could go on.
That said, I think improvements could be done on the software side. Integration with applications in meaningful task-related ways (some apps I use have contact list, but the app can't infer what should go into my email's body given the context of the windows I have open). For me I could imagine OS level innovations improving my _writing_ experience.
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I use email every day for work in communication with clients and co-workers. I can't think of anything about email's principal concept which needs disruption (ie. asynchronous communication). I certainly can't think of any value which could be made above that which email provides and at such little cost. I think I can safely say our privately owned company uses email because it satisfies all our requirements: messages are fast, works with all manner of media we need, everybody's (clients, co-workers, vendors) has an email account, and client software is batteries included. I could go on.
That said, I think improvements could be done on the software side. Integration with applications in meaningful task-related ways (some apps I use have contact list, but the app can't infer what should go into my email's body given the context of the windows I have open). For me I could imagine OS level innovations improving my _writing_ experience.